Shipping & Returns
Manufacturing, Prices and Shipping Policy
At EverJade Jewellery, we endeavour to process your order within 72 hours of receipt. Typically please allow between four to six weeks for the creation of custom pieces.
We process shipments Monday through Friday, excluding public holidays and weekends. Once your order has been confirmed and dispatched, it is under the care of the courier service. EverJade Jewellery is not liable for any issues or mistakes that occur during shipping.
Upon receiving your package, please open it carefully. Delivery times are estimates and may be affected by delays in transit or other unforeseen factors, for which we accept no responsibility. We cannot be held responsible for any damage that happens during unpacking.
Ownership and responsibility for the package transfer to you as soon as they are delivered to the address provided in your order, regardless of whether a signature is required. After dispatch, EverJade Jewellery will email you a confirmation along with a tracking number so you can monitor the delivery status.
Prices listed on the Site are in Rand and include VAT (Value Added Tax). For local customers, residing and shipping within South Africa; a shipping fee and Good’s in transit insurance is included in the quoted price. The shipping fee is determined by the distance to your delivery address and includes insurance coverage for your items while they are in transit. This ensures that your purchase is protected throughout the delivery process, and the cost is included in the overall shipping charge.
Regarding shipping and delivery internationally please note that the quoted price does NOT include shipping, good’s in transit insurance and import and tax duties.
You may be required to sign for the delivery. If you’re unavailable, your parcel may be redirected to the nearest depot
If the parcel is returned to us due to an incorrect address provided by you, or because it was not collected within the advised timeframe, we will attempt a re-delivery. A reasonable fee may apply for this service, and we will seek your approval before proceeding with the additional charge.
Ensure that your address details are accurate when placing your order. We are not responsible for incorrect address information.
If you notice any errors after completing your order, please contact us at info@everjade.co.za.
Refunds
We take great pride in the craftsmanship of each piece of jewellery. As such, we do not offer refunds or returns unless the item is found to be faulty or damaged. If you have any questions about returns or exchanges, please contact us directly.
If EverJade Jewellery is required to issue a refund under these Terms and Conditions, please note the following:
● EverJade Jewellery will aim to process your refund within five business days during regular business hours unless otherwise stated.
● The refund may be issued in partial payments of ZAR 5000, depending on the processes of our merchant bank.
● The actual time it takes for the refund to reflect in your account will depend on your financial institution’s processing times.
Overdue Payment
If a client does not respond to our request for final payment within 28 days of the item’s completion, EverJade Jewellery reserves the right to sell or repurpose the item to cover the cost of the product or service provided. This action will be taken only as a last resort. We will make every effort to provide the client with ample opportunity to settle the payment and collect the item before proceeding with such measures.
Uncollected Goods
If a client does not respond to our request for final payment within 28 days of the item’s completion, EverJade Jewellery reserves the right to sell or repurpose the item to cover the cost of the product or service provided. This action will be taken only as a last resort. We will make every effort to provide the client with ample opportunity to settle the payment and collect the item before proceeding with such measures.
Return and refunds of Goods
We take great pride in the craftsmanship of each piece of jewellery. As such, we do not offer refunds or returns unless the item is found to be faulty or damaged. If you have any questions about returns or exchanges, please contact us directly.
To be eligible for a return, products must be in unused, unworn, and undamaged condition. We cannot accept returns received after the return period of 2 weeks from the date of receipt of your parcel. It is important to ensure that returned items are securely packaged to prevent damage during transit.
All products are returnable, except for:
● Bespoke Jewellery
● Earrings (hygiene reasons)
● Items on sale
● Chains
● Bracelets
Please note that we do not cover damage to chains or bracelets, as they are inherently delicate and require careful handling. Should a chain need replacement please contact EverJade Jewellery.
Upon receipt of your returned item, our jeweller will inspect the condition and verify the documentation. This process typically takes 1 to 5 business days. If the item qualifies for a return or refund due to manufacturing faults, the refund will be processed to your original payment method.
Upon receiving your Goods, please inspect them immediately to ensure they have not been damaged during transit. If you find any damage, contact EverJade Jewellery as soon as possible.
If there is an issue with the Goods you received, please refer to our Returns Policy, which is part of these Terms and Conditions.
To return Goods, please follow these steps:
- Contact Us: Inform us of your intention to return the item.
- Prepare the Item: Securely wrap the jewellery in its original packaging or a protective shipping container, using bubble wrap or a padded envelope.
- Include Documentation: Add a note with your contact details and the reason for the return.
- Shipping and Insurance: You are responsible for shipping and insurance costs. Ship the item insured, with a tracking number and proof of delivery, such as a signature upon receipt. We will confirm the delivery address.
- Confirm the shipping waybill and tracking details: info@everjade.co.za
Once we receive your return, EverJade Jewellery will contact you.
Please note that we are not responsible for items lost or damaged during return shipping.
Upon receipt of your returned item, our jeweller will inspect the condition and verify the documentation. This process typically takes 1 to 5 business days. If the item qualifies for a return or refund due to manufacturing faults, the refund will be processed to your original payment method.