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Terms Of Sale

 Website Terms and Conditions

Welcome to the official website of EverJade Jewellery, found at www.everjade.co.za, including all related sites managed by EverJade Jewellery Pty Ltd (collectively referred to as ‘the Site’). We ask that you carefully review the following Terms and Conditions (‘Terms’) before using our Site.

By visiting or using the Site, you agree to be bound by these Terms. These Terms govern your interaction with the Site, including any purchases made through it, and establish a binding agreement between you and EverJade Jewellery.

EverJade Jewellery reserves the right to update or modify these Terms or any related policies at any time. Such changes will take effect immediately upon being posted. Your continued use of the Site following any changes indicates your acceptance of the updated Terms.

If you do not agree to these Terms, we kindly ask that you discontinue your use of the Site.

Customer Legal Rights

When you purchase products or services from EverJade Jewellery, you are protected by guarantees under South Africa Consumer Law. These laws ensure that all our products are of acceptable quality, suitable for their intended purpose, and accurately described.

In the event of a major failure with any of our goods or services, you have the right to a replacement or a refund for any other reasonably foreseeable loss or damage caused by the issue.

If a product does not meet the standard of acceptable quality but the issue is not considered a major failure, you are entitled to have the item repaired or replaced.

Information and Pricing

Please be aware that the information and prices for our jewellery and loose stones are subject to change without prior notice. The information we provide is for reference only and does not form a binding contract. Please note that certain details, such as total carat weight (TCW), may vary depending on your finger size and can increase or decrease accordingly. The shipping cost is determined by the delivery distance and includes transit insurance.

 

If you act based on incorrect information, you may request the cancellation of any order placed under those circumstances. We apologise for any inconvenience this may cause. For any enquiries, feel free to reach out to our diamond and jewellery experts via our contact form.

While we strive to ensure that the information and prices on our website, emails, SMS, social media, and private messages are accurate and up-to-date, errors may occasionally occur. This could include incorrect data or prices displayed on our Site due to system glitches or typographical mistakes. Although we work diligently to prevent such errors, they may happen.

EverJade Jewellery reserves the right to adjust prices for products at any time without prior notice. All prices are quoted in your local currency or USD. Please be aware that local taxes and duties may apply to your order, which EverJade Jewellery is not responsible for.

Please note that our prices are non-negotiable and are final.

Placing an Order

To place an order, add items to your Cart, click on the Cart to proceed to Checkout, and complete the purchase process.

By placing an order, you agree to the following:

  • Your order represents an offer to purchase the products at the price listed at the time of submission. EverJade Jewellery reserves the right to accept or reject this offer at our discretion.
  • You have reviewed your order carefully, as once accepted by EverJade Jewellery, it may not be possible to cancel.
  • If your order is accepted, it constitutes a binding agreement between you and EverJade Jewellery, governed by these Terms and Conditions and Terms of Sale.
  • All information provided by you is complete, accurate, and truthful.

     

Offer and Acceptance of an Order

When you submit an order, you will receive an automatic email confirming receipt. Please note that this confirmation does not signify acceptance of your order, even if payment has been processed. Your order represents an offer to purchase the goods at the specified price.

All orders are subject to acceptance by EverJade Jewellery. We are not obligated to accept your order and may, at our discretion, refuse it. However, by completing the checkout process, you agree to pay for the goods if your order is accepted.

Orders are considered accepted by EverJade Jewellery only once they have been processed and approved at our headquarters. Acceptance of your order constitutes a binding agreement between you and EverJade Jewellery regarding the supply of the goods, in accordance with these Terms and Conditions.

In certain situations, EverJade Jewellery may cancel your order after payment. These situations include, but are not limited to:

  • The product is out of stock or discontinued.
  • The price or product description was incorrect (refer to Section 2: “Prices and Taxes”).
  • A website or technical error caused a price change during the checkout process.
  • The order is suspected to be fraudulent (refer to Section 3.3).
  • If your order is cancelled after payment has been processed, we will issue a refund.

EverJade Jewellery reserves the right to correct any errors and apologise for any inconvenience this may cause.

Payment of an Order

We accept payments for orders via credit card (please contact us for a list of accepted cards) and EverJade Jewellery Gift Cards.

EverJade Jewellery reserves the right to refuse or decline payment under certain circumstances, including but not limited to:

  • Mismatched names between the credit card/account and the order, or suspicious activity related to the order or payment.
  • Detection of potential irregularities by our fraud detection systems.
  • Payment being declined by your financial institution or flagged as a suspected breach.
  • Expiry of your credit card.

In such cases, we may either refuse to accept your order or place it on hold, requesting additional information, such as proof of identity documents.

If we do not receive a response from you or if the proof of identity is deemed insufficient due to suspected fraud, EverJade Jewellery reserves the right to cancel your order.

When we have received your order, we perform a routine pre-authorisation check on your payment card to verify that there are sufficient funds to process the transaction. Your items will not be dispatched until this check is successfully completed. If your payment card is declined or authorisation is not granted, you will be informed immediately during the checkout process. The charge will only be applied to your card once your order has been confirmed.

Cancellation of Orders

EverJade Jewellery reserves the right to cancel an order at any time before delivery, for any reason, including but not limited to those outlined. Reasons for cancellation may include:

  • Errors on the website regarding technical details, descriptions, prices, or images that were not identified before the order was accepted.
  • Suppliers’ inability to provide the goods as promised.
  • Unforeseen events beyond our control, such as natural disasters, terrorism, power failures, or computer system failures, prevent us from supplying the goods in a timely manner.

You may request cancellation of your order if:

  • EverJade Jewellery has breached a significant term of this agreement.
  • The order has not yet been accepted by us.

If we cancel your order, you will receive an email notification of the cancellation.

In the case of order cancellation, after payment has been processed, EverJade Jewellery will refund the amount paid for that order.

EverJade Jewellery will not be liable for any loss, damage, cost, or expense incurred as a direct or indirect result of the order cancellation.

Availability

Most items at EverJade Jewellery are custom-made to order. Depending on the piece, production may take between four to six weeks, and this timeframe may extend during peak periods. While we strive to deliver your jewellery promptly, occasional delays are possible. We cannot guarantee the constant availability of stock items or precise delivery times.

For the most up-to-date information on the availability and timing of a specific piece, please contact us directly.

Please be aware that:

  • Delivery times can vary depending on the product.
  • Any delivery estimates provided are for guidance only and may be subject to further delays.
  • Busy periods may lead to extended processing times.

EverJade Jewellery is not liable for any loss, damage, cost, or expense incurred as a direct or indirect result of delays in the delivery of goods or in the availability of items for store pickup.

Shipping and Delivery

Ownership and responsibility for the package transfer to you as soon as they are delivered to the address provided in your order, regardless of whether a signature is required. After dispatch, EverJade Jewellery will email you a confirmation along with a tracking number so you can monitor the delivery status. 

For local customers, residing and shipping within South Africa; a shipping fee is included in the quoted price. The shipping fee is determined by the distance to your delivery address. For orders greater than the value of R15,000.00 goods in transit insurance will be included in the quoted price. This ensures that your purchase is protected throughout the delivery process, and the cost is included in the overall shipping charge.

Regarding shipping and delivery internationally please note that the quoted price does NOT include shipping, good’s in transit insurance and import and tax duties.  

You may be required to sign for the delivery. If you’re unavailable, your parcel may be redirected to the nearest depot.

If the parcel is returned to us due to an incorrect address provided by you, or because it was not collected within the advised timeframe, we will attempt a re-delivery. A reasonable fee may apply for this service, and we will seek your approval before proceeding with the additional charge.

Collection of Goods 

You have the option to conveniently collect your items directly from the EverJade Jewellery Studio by selecting this choice during checkout. This service is provided at no additional cost.

Please note the following:

  • Only the person who placed the order is authorised to collect the items unless other arrangements have been made with EverJade Jewellery. We may require you to present a form of identification at the time of collection to verify your identity as the purchaser. If requested, we may need to take a copy of your ID for fraud prevention purposes; rest assured, this will not be used for any other purpose.
  • You can pick up your items once your order has been confirmed and you receive a notification that the goods are ready for collection.
  • EverJade Jewellery reserves the right to withhold the release of goods if the above requirements are not met.
  • The actual time it takes for the refund to reflect in your account will depend on your financial institution’s processing times.

Overdue Payment

If a client does not respond to our request for final payment within 28 days of the item’s completion, EverJade Jewellery reserves the right to sell or repurpose the item to cover the cost of the product or service provided. This action will be taken only as a last resort. We will make every effort to provide the client with ample opportunity to settle the payment and collect the item before proceeding with such measures.

Uncollected Goods

If a client does not respond to our request for final payment within 28 days of the item’s completion, EverJade Jewellery reserves the right to sell or repurpose the item to cover the cost of the product or service provided. This action will be taken only as a last resort. We will make every effort to provide the client with ample opportunity to settle the payment and collect the item before proceeding with such measures.

Return and refunds of Goods

We take great pride in the craftsmanship of each piece of jewellery. As such, we do not offer refunds or returns unless the item is found to be faulty or damaged. If you have any questions about returns or exchanges, please contact us directly.

To be eligible for a return, products must be in unused, unworn, and undamaged condition. We cannot accept returns received after the return period of 2 weeks from the date of receipt of your parcel. It is important to ensure that returned items are securely packaged to prevent damage during transit.

All products are returnable and refundable, except for:

  • Bespoke Jewellery
  • Earrings (hygiene reasons)
  • Items on sale
  • Chains
  • Bracelets

Please note that we do not cover damage to chains or bracelets, as they are inherently delicate and require careful handling. Should a chain need replacement please contact EverJade Jewellery. 

Upon receipt of your returned item, our jeweller will inspect the condition and verify the documentation. This process typically takes 1 to 5 business days. If the item qualifies for a return or refund due to manufacturing faults, the refund will be processed to your original payment method.

Upon receiving your Goods, please inspect them immediately to ensure they have not been damaged during transit. If you find any damage, contact EverJade Jewellery as soon as possible.

If there is an issue with the Goods you received, please refer to our Returns Policy, which is part of these Terms and Conditions.

To return Goods, please follow these steps:

  1. Contact Us: Inform us of your intention to return the item.
  2. Prepare the Item: Securely wrap the jewellery in its original packaging or a protective shipping container, using bubble wrap or a padded envelope.
  3. Include Documentation: Add a note with your contact details and the reason for the return.
  4. Shipping and Insurance: You are responsible for shipping and insurance costs. Ship the item insured, with a tracking number and proof of delivery, such as a signature upon receipt. We will confirm the delivery address. 
  5. Confirm the shipping waybill and tracking details: info@everjade.co.za

Once we receive your return, EverJade Jewellery will contact you. 

Please note that we are not responsible for items lost or damaged during return shipping.

Upon receipt of your returned item, our jeweller will inspect the condition and verify the documentation. This process typically takes 1 to 5 business days. If the item qualifies for a return or refund due to manufacturing faults, the refund will be processed to your original payment method.

Refunds

If EverJade Jewellery is required to issue a refund under these Terms and Conditions, please note the following:

  • EverJade Jewellery will aim to process your refund within five business days during regular business hours unless otherwise stated.
  • The refund may be issued in partial payments of ZAR 5000, depending on the processes of our merchant bank.

Privacy

EverJade Jewellery’s policy regarding the collection, use, and disclosure of personal information is detailed in our Privacy Policy, which is an integral part of these Terms and Conditions.

General

Your use of this website is governed by the Terms and Conditions. EverJade Jewellery reserves the right to modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the website. These Terms and Conditions are governed by the laws of South Africa.